Introduction
Refix is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and protect your personal information.
What is Personal Information?
Personal Information is information that identifies an individual. Examples include:
- Name, address, phone number, and email address
- Service details and transaction history
- Any correspondence with us
We only collect personal information necessary to provide our services, communicate with clients, and meet our legal obligations.
Collection of Personal Information
We may collect personal information in the following ways:
- Through our website (contact forms, email, cookies if applicable)
- By phone, SMS, or email correspondence
- During service delivery and onsite visits
- From publicly available sources where relevant
You may choose not to provide certain information, but this may limit our ability to provide services.
Use of Personal Information
We use your information for purposes such as:
- Delivering surface repair services
- Providing quotes and invoices
- Customer support and service updates
- Marketing (with your consent)
- Meeting legal and regulatory requirements
You may opt out of marketing at any time by contacting us.
Disclosure of Personal Information
Your information may be shared:
- With trusted third parties who assist us in providing services (e.g., payment processors)
- Where required or authorised by Australian law
- With your consent
We do not sell your personal information to third parties.
Security of Personal Information
We take reasonable measures to ensure your information is secure, both electronically and physically. When your personal information is no longer needed, it will be securely destroyed or permanently de-identified.
Access & Correction
You may request access to the personal information we hold about you. If any details are inaccurate, please contact us to update them. We may require identification before releasing information.
Policy Updates
This Privacy Policy may change from time to time. Updates will be published on our website.
Contact Us
If you have any questions, concerns, or complaints about privacy, please contact us:
📧 refixsurface@hotmail.com
📞 +61 424 856 820